Capability Building

We equip organisations by embedding design skills and implementing new ways of working through tailored training programmes, mentoring and coaching.

Changing Culture and Ways of Working


Organisations often struggle to truly meet the needs of the people they serve. Outdated ways of working fail to engage the diverse perspectives and experiences of stakeholders. The lack of collaboration stifles creativity. It slows decision-making. It inhibits the ability to adapt and thrive in a fast-changing environment.


The lack human-centricity limits the value and impact of an organisation. There is a disconnect between the objectives and the ability to achieve them. This leads to disengagement, missed opportunities, and a poor customer experience. Without a human-centred approach, organisations risk alienating the people they serve.


Are you looking to build a culture of innovation and collaboration?

Do you want to promote inclusive practices and create an environment where all voices are heard?

Do you seek to create alignment between your strategy and the operations of your organisation?


Human-centred design capability empowers organisations to create meaningful experiences for people. We design and deliver tailored training programmes that are integrated into your existing frameworks, processes and practices. Embed the methods and mindsets of human-centred design to transform the way you work. Shift the culture of your organisation to be more inclusive, innovative, creative and collaborative. 


How might we support you with your transformation?

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Practitioner Mentoring


Designers face many challenges. Navigating complex projects. Gaining traction with stakeholders. Honing your skills in a rapidly changing industry. A lack of support and direction can lead to stagnation, frustration, and a sense of disconnection from your goals.


The journey of a design practitioner can be both rewarding and daunting. Technical skills are vital. Yet, success often hinges on mindset, strategy, and ongoing learning. Are you constantly grappling with design dilemmas, unsure of the best approach or feeling stuck in a creative rut? Do you want to take the next step in your career as design leader? Are you unable to find the mentorship and community you desperately need?


Now, envision a different scenario. You feel inspired, knowing you have a dedicated mentor or a supportive group of peers who understand your journey intimately. You feel empowered with actionable advice and proven strategies. A network of fellow designers uplift and motivate you. Your confidence soars as you tackle challenges head-on, knowing you have the guidance and camaraderie to succeed.


We offer one-on-one guidance from seasoned mentors. We understand your challenges and are committed to your success. We use our experience and deep understanding of design practice to assist with career development. We provide advice on projects and co-facilitation for key engagements. Our personalised sessions will help you break through barriers. Hone your skills, and achieve your professional aspirations with confidence. Our group coaching programs build a vibrant design community within your organisation. Share experiences, exchange insights, and grow together under the guidance of expert facilitators.


How might we help you realise your full potential?

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Facilitation Skills


Designers engage with complexity. Ambiguous project requirements. Conflicting stakeholder demands. Limited resources. A perfect storm of challenges. Despite being experts in their craft, they fail to deliver impact in their work.


There is pressure to come up with solutions, without having alignment and a shared understanding of solving the right problem. Superficial involvement from stakeholders and customers can fail to get buy-in. There is a risk key stakeholders will be missed. Considerable effort spent creating artefacts and deliverables. Frustration when recommendations are not implemented.


The success of design outcomes is directly related to the level of stakeholder participation in the design process. What if designers played the role of facilitators? Creating an environment for collaboration. Empowering all stakeholders from the beginning. Unlocking creative potential. Respecting diverse values and perspectives.


We enable your design teams with facilitation skills to create authentic engagement with all stakeholders. To grow and develop internal capability in a scalable and sustainable way. Techniques to lead engaging workshops, foster collaboration and encourage creativity. Enhancing your capabilities for critical thinking, problem-solving and innovation. We give designers the confidence and capability to lead initiatives and drive better outcomes.


How might we set your team up for success?

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